Terms & Conditions
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa.Cap City Tees reserves the right to change its Terms & Conditions at any time without notice
General Information
Personal Data/Information
1. General Information
1.1. Personal Data/Information
At Cap City Tees we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not sell your data or use it for any other purpose than this.
From time to time, we would like to contact you with details of other services, content and resources we provide. By providing us with your email address, you are opting our terms and conditions agreement, you are providing consent for us to contact you regarding these matters. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.
[Potential for third party marketing partners]
If at any time you would like to download the data we have on file, please file a request with info@capcitytshirts.com and we will provide a secure download link within 72 hours.
1.2. Hours of Operation
Cap City Tees is currently open Monday through Friday, from 9:00 am to 5:00 pm. If rush orders fall under any closure times, the customer will be subjected to additional fees.
1.3. Holidays
Cap City Tees honors federal holidays each calendar year. These holidays are not working days for Cap City Tees so please consider this regarding your anticipated turnaround time and rush charges. Cap City Tees will observe the following holidays:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday
• Christmas Eve
• Christmas Day
• New Year’s Eve
These days will not count as production days towards turnaround times.
1.4. Garment Selection and Subjectivity
We will always choose what we think are the best garment options for your project. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do always guarantee our service quality. We also will provide samples of what we have in stock to aid the decision at an additional cost, but we cannot guarantee that every garment is in stock. Subjectivity, or whether the customer likes the garment they choose is the responsibility of the customer and not Cap City Tees. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.
Cap City Tees will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and match your needs, but we also expect you to do some research on your own. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.
User Subjectivity
Cap City Tees stands behind the quality of our services. We will reproduce your graphic onto the garment with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, and we will not be held responsible for end user subjectivity.
1.5. Garment Disclaimer
Cap City Tees is not responsible for variances in size/color/construction of garments. Inks and garments can vary in appearance depending on brand and post-production care. Garments with foil, metallic inks or other specialty embellishing should be washed inside out to maximize washing ability and longevity of the print. Cap City Tees reserves the right to refuse service without explanation. Cap City Tees reserves the right to change pricing and terms without notice.
1.6. Photography
All production is subject to photography and/or video documentation by Cap City Tees for but not limited to advertising and demonstration purposes unless otherwise instructed.
1.7. Social Sharing
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your products online.
2. Guarantee
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10-business days. We do not offer refunds.
2.1. Checking your Orders
Please check your order, once received, and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.
Why this policy? We encourage you to check the quantities and quality of the garments you receive from us immediately. We cannot be held accountable for defects or problems with your order unless you contact us within 72-hours of delivery.
2.2. Care Instructions
In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all water based and discharge ink prints. All goods should be washed before wearing.
Prior to a first wash, it is completely normal to feel a slight “hand” with discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent.
Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore cannot guarantee the wash down and weathering of the product.
We print with the highest quality products and equipment available for discharge ink and have scores of ecstatic clients because of such. We take great pride in the quality of our work. That being said, very small amounts of washdown on ink colors should be expected with each additional wash since fabric will fade with additional washing.
2.3. Mistakes and Misprints
If we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments. In this (and any printing industry), misprints happen. There are numerous things that could go wrong, but we manage to keep misprints and defects well below 1% of all garments printed over the course of a year. This isn’t to say that your order will be guaranteed to have less than 1% misprints, this just happens to be our average. If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely even throw them in with the order at no charge if they are passable. Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities due to preorders or team member requests. For example, if you are ordering a single Extra Small garment for your kid, there is a chance that this garment becomes a misprint. It would be unreasonable for us to re-set up the screens just to print this single shirt, so it would be best to order extra garments. We try to minimize it, but misprints do happen, and we cannot predict when. Please work with us and plan-ahead.
When printing on customer supplied garments, we require a 5% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact quantities are not guaranteed and are not available on rush orders. Cap City Tees will not be held responsible for consequential damages such as profit loss on spoiled goods.
2.4. Claims and Returns
Defective or misprinted items may be returned for a reprint withing 72 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. No refunds will be issued for any orders placed on our online store.
All claims must be made within 72 hours from receipt of order. Please email info@capcitytshirts.com immediately if there are errors or problems with any order. Exchanges/reprints are only offered on unworn, unwashed orders returned in their entirety. Partial returns will be satisfied by credit. We do not offer refunds.
Why this policy? We have no idea what or who happens to an order after it leaves our facility. We assume all orders are checked for accuracy when they are received. We feel that 72 hours is an adequate time to make us aware of any issues with an order. All orders are produced to exact specs approved/provided by you, the client. All our work is guaranteed and in the rare event that there is an issue with the order we will absolutely make it right to your satisfaction.
3. Orders
We define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined in these terms and conditions are in reference to Custom Orders, although they apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations, in which we have a 10% under allowance per location being printed.
3.1. Minimums
Cap City Tees does not have minimum custom order requirements, but pricing is dependent on quantities ordered. Pricing decreases significantly as quantity increases.
3.2. Overruns / Underruns
Overruns or underruns not to exceed 10% on quantities ordered shall constitute acceptable delivery. Cap City Tees will bill for actual quantity printed. In other words, we may print too many shirts (extremely rare) or we may botch a few and deliver a few less than ordered. This is the nature of the printing industry. If you require exact quantities, then please have a conversation with us about it. In which case, we may charge an “exact quantity fee” to insure this, meaning that we’d order more than we need in case there is a misprint. We will return the unprinted garment and pay the restocking fee.
Custom printing is an art form. We will do our very best to deliver, at least, the ordered quantity of all sizes on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/overrun allowance. This is simply an acceptable margin of error.
All orders within the Under/Overrun Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Cap City Tees will not be responsible for-profit loss on underruns. If requested, in the event of an underrun greater than our Under/Overrun Allowance, we will reprint the remaining quantity.
• Standard Under/Overrun Allowance: 3%
Under/Overrun Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.
3.3. Customer Supplied Garments
We require contract screen printing customers to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.
All garments supplied to Cap City Tees for screen printing services must be NEW and UNWASHED. Clients are required to provide us with a detailed list/breakdown of all the apparel that is to be used per order/design. Drop shipments must have the Invoice# / job name clearly labeled on the box or used when ordering the apparel from the distributor. When ordering/drop shipping garments, the following ship to format should be used:
Cap City Tees
Attn: Maria Bygoytia
5400 58th Street
Sacramento, CA 95820
PO: Your Invoice # or Job Name
Unsorted orders may be subject to a sorting fee of $50.00. This does not apply to drop shipments coming from a major distributor. Individually bagged apparel may be subject to a $0.50/per un-bagging fee. Clients should supply a detailed list of garments being supplied, including Brand, Style Number, Color and Size, prior to drop shipping or dropping off garments in person.
Any garments left at Cap City Tees for more than 90 days are considered abandoned and are donated or discarded. Cap City Tees is not responsible for manufacturer/mill defects on provided garments.
Returns are the client’s responsibility. If an order has been canceled and apparel must be returned, an RA and UPS shipping label must be supplied to Cap City Tees.
Cap City Tees may be unable or refuse to print on certain garment types. Please contact Cap City Tees before placing an order if it contains an uncommon apparel type or material.
Why this policy? We receive dozens of boxes every day. It is very easy for an unlabeled box(es) to get buried in the mix. These important details allow us to identify, sort, and check in your apparel for production. Sorting and un-bagging blank apparel requires time and labor. Sorting and un-bagging fees are in place to cover this expense.
3.4. Spoilage and Vendor Defects
Cap City Tees will not be held responsible for spoilage up to 3% for orders over 144 units or 5% for orders under 144 units. Percentages are based on number of imprints rather than number of garments. Exact Quantity orders are not available. In the event your orders require exact quantities we encourage you to purchase extra pieces. Cap City Tees will only bill for finished and un-defected products. Imprints on flawed items supplied by customers will be billed. Extra production time will be needed in the event we need to replace any items. Cap City Tees will not be responsible for damages such as profit loss on spoiled or defected products. We cannot replace customer supplied nor refund the cost of items from vendors that we do not have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us.
Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen. All orders are subject to a 3% spoilage on 100% Cotton and 50/50 apparel, and 5% on 100% Polyester and Tri-blend apparel. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include extras in your order. In the event a reprint is required within this allowance, reprints will be subject to a separate reset fee based off the specific project.
3.5. Manufacturer Defects
Cap City Tees is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, loose stitching, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed. We highly recommend ordering 5% extra of each size to avoid the possibility of the issues mentioned.
3.6. Handling
Customer supplied garments that require extra handling such as tagged garments or individual bagged garments may be subject to an additional handling fee. This fee will be added to final invoice.
3.7. Drop Shipments
Drop shipments must be labeled with corresponding purchase order. COD’s will not be covered by receiver. Order must be paid in full before placing drop ship order from manufacturer. All drop ship products are non-returnable.
3.8. Contract Order Garments
We request an itemized list of each style, color, size, and quantity being delivered. We will check ¬in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $50 minimum/order. We will not be responsible for shortages.
3.9. Garment Availability
Cap City Tees reserves the right to substitute garments of comparable brand and/or color when client’s request is unavailable.
3.10. Out of Stock Garments
It is unfortunate, but sometimes our vendors will run out of certain styles and/or colors. If this happens, we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished, we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment, then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you place your order. Should items become out-of-stock, we will do our best to find a replacement and get it approved by you prior to using it for your order. Cap City Tees will not be responsible for items that are out-of-stock. All purchasing of product is done on an order-by-order basis. Cap City Tees stock limited quantities of apparel at our facilities.
3.11. Removing Tear Away Tags/Labels
If your shirts come with tear-away tags, we will tear those out for a fee. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. We are not responsible for removing all pieces of the tag, should some remain in the seam.
3.12. Blank Apparel Orders
If you choose to order “Blank Apparel” before placing your full production run, you will be limited to 5 garment pieces at full retail costs. These “Blank Apparel” cannot be included or provided back to count for the total items ordered to print.
3.13. Order Cancellation
All orders placed at our online store are non-cancelable. In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (i.e. Have the items been ordered? Have any of the items been printed? etc.) and may be subject to penalties and/or restocking charges.
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
• Within 2 days of placing your order: 15% Cancellation Fee
• After 4 days but at least 5 days before the est. ship date: 75% Cancellation Fee
• Within 5 days of the est. ship date: 100% Cancellation Fee
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request.
Orders cannot be canceled after proof approval and payment.
Why this policy? Our production schedule moves very quickly. At times an order may be produced in only a few days. This means that garments and materials may have already be purchased to produce the order. Cancellation of an order after this point would lead to expenses to Cap City Tees. This policy is in place to prevent those expenses.
4. Production
4.1. Set-up and Keeping Screens
In some cases, we may assess a setup fee. The setup fee covers the time and resources to process the orders and create the screens. We do not hold onto the screens for each project. We will reclaim the screens right after your project is shipped or prepared for will-call to use for other projects.
There are no set up or screen fees.
Why this policy? We utilize a reclaim process that allows us to clean, reclaim, and reuse screens for dozens of orders.
4.2. Art Preparation and Artwork Creation and Ownership
Any print-ready art files that the customer provides must meet our format requirements and will not incur any additional fees. Art not supplied in print-ready format will need to be modified and is subject to be billed at our current rate. In which case, we will provide an estimate before doing the work. Artwork that is submitted with a corresponding purchase order must be named in correlation with the job name and PO. Cap City Tees & Embroidery, LLC. will print art files as they are received, and we will assume that all images have been sized for final print dimensions unless otherwise stated.
Design fees may be applied if the scope or scale of the design changes or if the change requests exceed one round of revisions. We will provide one mock-up on our own template free of charge for every order. Additional mock-ups on our template are available upon request and will be billed at the current rate. Approval of mock-ups on our template are required regardless of how detailed customer provided mock-ups may be, including reorders.
Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Cap City Tees. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6-color simulated process print, you do not own the separated art file. That separated file is the property of Cap City Tees, although the artwork itself, is still your property.
All artwork created by Cap City Tees is the sole property of Cap City Tees. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing, that is not being created by Cap City Tees, is owned by you or its rightful owner, not Cap City Tees. We will not reproduce the customer’s artwork, trademarked or not, without the customer’s (or rightful owner’s) consent. Any artwork or art file that is modified or prepared for print by Cap City Tees is the property of our company. Digitized files can be provided at an additional cost.
4.3. Image Sizes
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
4.4. Combine Image Placement and Seam Color and Zipper
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2″ below the bottom of a collar, a 3/4″ standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
We do our very best to produce the best-looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
4.5. Combine Ink Color and Pantone Matching
Due to the nature of discharge inks, we cannot guarantee requested Pantone colors. Our standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if possible.
Cap City Tees will use stock colors for each project, which will be no additional charge. You may request an exact pantone to be ordered for your project, which will be billed at the current rate, and may affect the timeline. Color and pantone matching on textiles is not exact or guaranteed although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors, such as our heat curing system can affect the dischargability of a fabric, which can affect the appearance of the color of the second print even when we use the exact same ink throughout the process. You cannot trust the colors in our mockup to be true when viewed on a monitor or printed page. Using a current Pantone book is the best way to accurately communicate color with us. If you are sensitive about the print color, then please verify against a Pantone swatch. We cannot be held responsible for a color verified against the visual mockup only.
4.6. Best Print Method
We will always choose what we think is the best print method for your job unless you specify otherwise, which we will then take it under close advisement.
4.7. Mock-ups
A design mockup will be provided with each sales order. It will contain the ink or thread color used, the design id, the imprint location and the imprint size that correspond with the sales order items. Mockups must be signed or approved via email before your order will begin processing. Once proof has been approved and signed, order is non-cancelable/non-returnable.
4.8. Proofs and Samples
Digital photos acting as proofs of the shirt being printed are available for $50 per location. A two-hour window will be given by Cap City Tees for an approximate digital proof time. Once the proof is sent to the client from Cap City Tees, the client will have 15 minutes to approve. If we don’t hear from you within 15 minutes, the order will be taken off press and subject to a re-setup fee of $50/color/location. If additional time is needed over and above the first 15 minutes to approve of the digital photo proof, you will be billed in 15-minute increments at $100 per increment.
Due to prohibitive costs, single printed samples are NOT offered. Cap City Tees utilize a thorough digital proofing process on all orders.
Printed Samples are available here at Cap City. Pricing is $100 for screen printing and DTF printing for the first ink color and $50 for every color thereafter. Embroidered samples are also billed at $100 for the first color and $50 for each additional color.
Pre-press production samples cost $25.00 per color printed per location and are subject to standard turn time. We can provide blank samples of any garment, along with previously printed samples, for far less than a printed sample. Essentially, the quality of our work speaks for itself, and how we will gladly send examples of our print work. Additionally, our mock-ups are very meticulous, and we are well educated with how our inks work with most garments. Why waste time and money with a printed sample when we can deliver the quality you want straight out the gate?
Why this policy? The pre-press time and labor involved in screen printing makes it cost prohibitive to produce just one or two shirts. Our work speaks for itself and printed samples of previous work can be viewed at our facility. We also have an extensive photo gallery online. Blank apparel samples can be purchased however they cannot be returned or applied to an order.
4.9. Artwork Approval
All new artwork and artwork changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production. We require all artwork to be approved online. Upon receiving your digital mockup, you will be allowed one (1) additional set of revisions, free of charge. Any additional revisions past that point will incur an additional Cap City Tees fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date and incur additional fees. Cap City Tees will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Why this policy? This should be a no-brainer. This ensures that your order will be produced exactly as expected and intended. No surprises when you open the box! This protects us both and makes sure that we are all on the same page before a single shirt has been printed.
5. Turnaround Times
Typical turnaround time for Cap City Tees is 7-10 business days from the time the approval of artwork proof and receipt of full payment. This does not include company holidays, days in transit or custom art time. Taking more than 24-hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Cap City Tees will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
Customers who supply their own products please be aware that your orders may be subject to slower turnarounds if your garments do not arrive within 72-hours from placing your order. Turnaround time on large orders (500 pieces or more than 3 designs) may require longer time to produce. Please inquire about our current turnaround time on larger orders. Turnaround time is based on customer needs and current production schedule. This turnaround time is not guaranteed. Finishing services such as inside tag relabeling or fold and poly bagging can add to this turnaround time. Please make us aware of any specific in-hand due date you may have when placing your order.
Requested deadlines do not make them effective. If a specific due date is required, it must be approved by Cap City Tees at the time of order placement.
Why this policy? Our production schedule can and often fluctuates based on current production needs. Cap City Tees operates on a first come, first serve basis. As with any manufacturing, the sooner an order is put in the queue, the faster the order will see production. While we do everything within our ability to maintain a shorter than average turnaround time, each order can present unforeseen challenges which can cause delay. This window of time for turnaround offers a more realistic time frame for completion of an order.
5.1. Deadlines
All orders with a specific deadline must receive confirmation from Cap City Tees within 48 hours of receipt of order. Requesting a deadline does not make it effective, scheduling often needs to be confirmed with our production team. We will not commit to a deadline until we have received a confirmed order from the customer. We also need to know the desired completion date upon order confirmation, at which time we also apply the deadline to the job. We cannot guarantee a place on the schedule without having complete order information and a confirmed order up front. If we do offer a place on the schedule in anticipation of a confirmed order, then we will hold that slot for 24-hours before putting a different job in its place.
5.2. In-hand Date
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Executive immediately or add note to your quote request. Orders needed sooner than our standard turnaround time for your order will incur a rush fee.
5.3. Rush Orders
We understand that there are occasions when orders are needed sooner than the standard time and we strive to fulfill those orders. For these cases, we will assess a rush fee. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Cap City Tees. Cap City Tees is not responsible for delays on the part of the shipping carrier. We have absolutely no control over delays caused by UPS or other carriers that may be used. Rush orders will require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders. Although we may be capable of accepting your rush order, please confirm with your Account Executive or within your quote request. Rush Orders are not able to be cancelled once paid and approved. Rush orders are dependent on garment availability. Rush order spaces are limited. Rush orders are not always possible and must be approved by Cap City Tees.
We do not offer same day printing services.
Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Cap City Tees will not be held responsible for shipping issues once your order has left our facility.
Why this policy? Our production schedule stays at 85% + capacity year-round. This means that Rush orders often require overtime for our employees. Rush fees are charged to cover our expense of overtime pay to our great team of employees to complete your order. A Rush fee is not a “pay to jump the line” fee.
5.4. Ink Color Change
Ink color changes are $15.00 per color per change for screen printing & DTF printing. Embroidery colors are also $15.00 per color change. Ink color changes are not offered on orders under 48.
Why this policy? Changing an ink color in a screen requires the ink to be removed and the screen be cleaned by hand. This charge covers the time, labor, and any resetting up that may be required as often the screen is removed from the press entirely to be cleaned and have the new ink color added.
5.5. Style Change Minimums
Garment style or garment color changes are allowed if the minimum order quantity for that order is reached.
5.6. Change Orders
Change orders are generally not accepted once an order is approved. For example, a day after you place your order, you decide to change designs, garment type, garment color, garment quantities or garment sizes. In the event management accepts your change order request, your schedule due date will adjust accordingly, and your order may incur additional charges. These charges may include, but are not limited to, shipping, artwork, embroidery digitizing and general processing.
6. Order Delivery/Shipping
6.1. Packaging
Most orders are bulk packaged in groups of twelve sorted by garment style, size and color. We do offer individual folding and packaging for an extra fee. All orders placed at our online store will be pre-packaged.
6.2. Pickup time and terms
Orders can either be picked up from Cap City Tees upon request and special circumstances or shipped directly to your specified location. If picking up, please contact us either by email to schedule a time that works best for both sides.
6.3. Shipping/Delivery
All orders placed at our online store will ship via USPS. Orders requiring shipping will be shipped via UPS Ground unless otherwise arranged by the client. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders. Clients wishing to use their shipping account must make note during order placement.
Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates. If you need an order shipped outside of the United States, then we would encourage you to contact us to make sure we service that country. Otherwise, you would need to use a shipping broker or freight forwarder like in order to handle the complexities of international shipping. We can also offer an additional delivery charge of $2.50/mile if located in the greater Sacramento area. Our company has access to ship via UPS, FedEx, and USPS. If you have a specific shipping account number, please provide to us prior to ordering.
Customers are responsible for the cost of shipping. Shipping prices will be determined on day of order completion and will be added to the order invoice.
We ship via UPS & FedEx. To view normal transit times, see our shipping map. A tracking number will be sent to you shortly after your order has left our facility. Cap City Tees will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Cap City Tees assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
6.4. Split Shipping
We can split your order and ship to multiple locations, billable at current rates. Please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.
We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.
7. Payment
All orders must be paid in full prior to production. Accepted payment types are cash, check, PayPal, and credit or debit card. All major credit cards are accepted.
Net 15 and Net 30 terms are only offered to approved schools, organizations, and contract accounts that have been approved through Cap City Tee’s credit check. Orders with Net Terms can simply approve the order to be initiated and produced without payment at the time of approval. The invoice date and Net Term’s start date is generally the day your order is shipped. A final invoice will be emailed to you. Orders with Net Terms must be paid with cash, check, or money order; credit cards and PayPal are only accepted through QuickBooks for NET terms. The final invoice balance is detailed further below, see Invoiced Quantity.
Any invoice which remains unpaid after 30 days from the due date will accrue interest at the rate of 5.0% per month until paid in full. In the event collection proceedings are taken by Cap City Tees to collect a past due account, the customer will be responsible for payment of Cap City’s costs of collection, including court costs and attorney’s fees.
Why this policy? Simply put, we are not a bank. We are not able to front the funds required to produce every order and then wait to be paid/reimbursed for our services. All orders are produced to exact specs approved by you, the customer. All our work is guaranteed and in the rare event that there is an issue with the order we will absolutely make it right to your satisfaction.
7.1. Credit Terms
For credit terms, we offer NET 15 & NET 30 terms based on qualifications. If credit terms are desired, please contact us for a credit application. Your application will be reviewed, and you will be notified within 7-business days.
7.2. Finance Charges
Any orders that are late on payment by 30-days or more will incur interest of 5.0% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.
7.3. Returned Checks
Checks received with insufficient funds will be charged $35 for the processing attempt. The subsequent payment must be made with cash or a cashier’s check.
7.4. Invoiced Quantity
Net Terms
IMPORTANT: Your final invoice will reflect the total quantity and charges once your order has been shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 oversize prints, your order will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 97 and 103 pieces. This is the Under/Over Run Allowance for that order (3%). The price per piece will not change from the Order to the Invoice.
8. Quotes and Estimates
Quotes, or estimates, are good for 30-days unless otherwise stated. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity section). Prices may be revised at the time of invoice based on actual prints.
8.1. Sales Orders
The Quote will convert into a sales order once you have accepted your project estimate. Your sales order will provide you with the details of your order.
We will only mix like styles and color garments. For example, six (6) short sleeve t-shirts and six (6) long sleeve t-shirts. Light and dark colored garments often cannot be mixed for print runs. Please inquire beforehand if you are unsure whether your order allows garment colors or styles to be combined. Adult and youth sized garments may not be combined unless the same size print is used. The smallest garment size controls the project artwork size and would be used for all other garment sizes. Having different garment artwork sizes will be looked at as two (2) separate orders.
9. Questions
If you have any questions regarding our Terms and Conditions, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s get started!
From time to time we would like to contact you with details of other services, content and resources we provide. By providing us with your email address, you are opting into our terms and conditions agreement, you are providing consent for us to contact you regarding these items. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.